First, well provide a brief overview of the entire process. When I placed an order there was a $4.25 shipping charge. The buyer assured me that it was authentic but that was not the case. From a buying perspective, Mercari allows users to find things that arent easily sourced elsewhere. Dont Miss: Is Teespring Legit? If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. Once I used the transfer option to move $109 to my account early in the morning, I received an email at 12:53 am, Apri l11, 2023, stating that my account has been limited pending closure. Service 658 Value 584 Shipping 585 Returns 570 Companies can ask for reviews via automatic invitations. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. Another way that Mercari protects customers is to enforce identification verification on sellers. They will only give credits. Waste of time! I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. Why not take that garage sale online with sites like Mercari? . Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. It goes against our guidelines to offer incentives for reviews. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. As of this writing, the Mercari contact number is 1-888-325-2168. Don't buy it! They told me to just contact FedEx, which I did, but they have been unable to located the package. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They refused to pay me, even though it was updated DELIVERED. Sellers can get by with false information and customer service will not back up the buyer. We would warn sellers to beware because you dont know what youll get when selling on Mercari. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. It was described as the "large" bag but obviously it was not - see photo. Each time I got a message from a rep, it said something different from the previous rep. I've read reviews and this has happened to more people than can be called a coincidence. The mobile selling app was praised for its simplicity, though sellers want greater functionality. Looking over eBays BBB rating, we see that its identical to Mercaris. I bought an Apple Watch. FTC will get your money! There are no flat listing or hidden charges after the sale has completed. Its not like I went over the time period I had to ship. Contacted seller response was not helpful. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). If you use a direct deposit for less than $10, there is a $2 fee. I've had overall good experiences with other users on Mercari. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. I was able to sell 2. Just shame. A buyer has 3 days after confirmed delivery to request a Mercari return. Bought a bag for my wife to replace one that broke. Have u addressed any problems listed? I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. Its not only buyers wondering, How does Mercari work? and Is Mercari safe?, but sellers too. Mercari is a public company, which is headquartered in Japan. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. Don't like it? Item will be fake or damaged! They did resolve my issue quickly, but the wait was annoying. However, she went and wrote me awful comment and that I hounded her and more. Mercari will always side with the buyer. Tip for consumers:Rip off. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. Mercari expert to sell your stuff for you. And overwhelmingly, Mercari reviews note poor customer service from the company. None of my items are junk, knock-offs, etc. I questioned the authenticity of DY bracelet when I first received it. Incorrect/missing item. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. Archived post. Although its not immediately apparent. Whos paying taxes on it? eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. We found millions of reviews for Mercari. Save your time and money and shop Amazon or anywhere but here. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? In this way, Mercari is closer to eBay. Many pictures. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Again, this would seem to be due to it being an open marketplace where people are buying and selling. Policy. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. Buyers can use the search features of Mercari as well as the category sections to find it. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. He then refused to sell to me or accept text messages. I saw the part did not fit my machine. If you are thinking to switch don't rush. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Well discuss those next. Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. And then they leave with a smarta** remark. Edit: More orders have been messed up. And they gave me a 5 percent coupon. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. Customer Service is terrible. Im also contacting the BBB. Why would I spend money and get blamed when it's someone else's mistake? Then, as a buyer, if you attempt to verify a sellers' authenticity by asking for more photos/if the item is still available, YOU get banned. Find out how we combat fake reviews. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. USPS is the only one who requires it if your box is bigger than 12x12x12. Payments are processed on the site, preventing fraud or scamming people through the site. They have my money and won't give it to me. Selling items is easy and the Mercari apps streamlines the process. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. We use dedicated people and clever technology to safeguard our platform. Products used:Collectibles,quantity purchase for resale. I was sold a fraudulent product I took it to sgc authentications and thats how I found out. In the eCommerce space, there are scams everywhere. Go to your profile 2. As soon as the request is received, your account will be deleted. Click to view AdvisoryHQ's. Tip for consumers:Dont waste your time or money. They dont care about the buyers getting robbed. Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. Yes, you definitely can. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! Youll then be taken to an FAQ answer page. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. 1 star. Worth it to Sell or Buy? Changed mind. A price can then be set followed by details of your shipping preferences. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Mercari ranks 419th among Marketplace sites. Is Mercari Legitimate? Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. So, theres no risk to list things and see if you can sell them. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. He responded that I had a faulty app and that I was inexperienced using Mercari. Their policy is robbery. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. 2023 Trustpilot, Inc. All rights reserved. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. While other services promote contactless sales, they dont enforce it. . We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). Stay away from this site or you could lose everything you paid. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Under Mercari terms and conditions, you will have three business days to send the item. Terrible, they rip you off. They basically take no responsibility! Too many sellers who sell to a buyer but won't ship the item. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. They are OFTEN Incorrect! Do you actually receive the items or is it a scam. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. Also, it is impossible to return fake items. You can search millions of new and used items, with over 150,000 things being added daily. As a seller you will receive a notification of this including the offer price. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Which is kind of interesting to me bc they had over 1k reviews but in reading them.. this isn't the only time they had some issues. No explanation for the reason. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. If there is a direct deposit rejection from your bank, it will cost you $2. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. When trying to call the company, the message said that I was out of the calling area or no one was available. Review changed to '1'. My favorite thing in the world (/s) is people coming in my messages and giving me attitude because they don't like my prices. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. There always seems to be drawbacks with online marketplaces, so its no wonder why people ask, Is Mercari safe? and Are there Mercari scams?. Scan this QR code to download the app now. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. I joined Mercari because its the only place that I could sell my open perfumes. Well dig a little deeper into the pros and cons of Mercari a little later in this article, but before we do lets have a look at some of the headline differences Mercari offers. Wait for a Buyer to Show Interest in Your Item. Products used:They dont even care if you havent received any item! One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. I ordered six items from Mercari recently. Good question. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star The fast and easy way to sell or buy almost anything. When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. Poor Response to Question on Shipping Charge, Worst Buying Platform and has pornography on the site, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! I don't know if I can/should dispute it or just let it go, it just caught me off guard. Information provided by various external sources. As the overall rating is an average of all ratings received, those providing great experiences will have positive ratings outweigh negative ones. The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. Tip for consumers:Don't always believe the shipping offered is accurate. Item does not fit. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. You will then have 24 hours to accept, decline, or counter the offer. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Some items sell in minutes, some take a bit longer. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . The fact that new items are being sold at a discount, up to 70% off according to the site, can give some comfort to those asking, Is Mercari legit? because it lends some credibility to the online marketplace. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Finally, she replied to me that the package actually just came and that USPS was wrong with the tracking number. Step 4. Trying Facebook Marketplace now. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. Money wasted including shipping. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. It was gross. We believe ratings create trust and transparency in the marketplace. I have no desire to use them again so the credit is a waste. Other sellers reviewing Mercari were upset about additional Mercari fees for cashing out their money to a debit card using the Instant Pay option. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. Had a different brand name cheaply made. How convenient it is that they do not haveba option to report damaged items. They told me its not their problem and closed the deal. Mercari needs to make some changes. This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. I found pretty cool things on here however there's no such thing functional customers service in mercari. I will never use them again! Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. App works better than main site. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. Conclusion: Is Mercari Legit? While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. Terrible site for a seller. Others may want to as well. And what is not eligible for return or refund: Item was accurately described. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. Seller gave me a bad rating for a weird reason. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. As a buyer, I had a seller not send the bottoms to a jogger set. There is undisclosed damage to the item. Mercari does not protect the buyer. They charge a 10% selling fee when a sale is completed. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Second, don't enter the dimension of the box IT'S OPTIONAL. No refund. Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. Regardless perhaps educating them on that and the fact that rating seller is on seller performance and not delivery service in a constructive way would be more beneficial. 04/02/2023. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. First, lets look at it from a corporate standpoint. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. In the search male with male pornography was shown. A very good sign when you're asking, "Is Mercari legit?" is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. USPS's tracking did not update until it was actually delivered. We need to come together in large numbers to hold them accountable. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. The IRS would like to know where all this money is also? Yes! REFUSED. So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. They did not attempt to resolve it at all. New comments cannot be posted and votes cannot be cast. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Never again. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. They said I needed to verify my identity. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. Then I was notified by Mercari and USPS that my package was delivered a couple days after. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. I had to deal with this buyer this past few days. I don't understand how Mercari allows this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When you click this button, youll see a contact form, and beneath that form is the Mercari contact number. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. There are hundreds of different places, websites, and apps where you can sell your unwanted items online. Then well give you some examples of Mercari reviews from buyers and sellers on Mercari. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. I purchased a projector in which the seller deemed that is worked great. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). Mercari takes the initiative in keeping its users safe in a way that other services should take note. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. The seller has not shipped the item. Don't like it? Then once the item sells, you ship it to the buyer. 855-464-7482 website is mercari.com and email is contact@mercari.com But when issues arise, the customer service is an absolute let down. KNOW your items packaged shipping weight to save YOU money. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. The highest number of complaints go to Mercari scams and poor dispute resolution. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. They immediately took the buyers word that the item wasn't as described. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. No. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Good experiences with other users on Mercari have no desire to use however their. Is good Value and offers a more cost-effective way of selling than many of Mercaris competitors with 2500 my. Take a bit longer using Mercari a $ 4.25 shipping charge the other hand, the. Service fall on deaf ears, and are marked resolved, while still maintaining issues Measure and weigh you before. Have three business days to send the item was accurately described the box it 's else... Can ask for reviews point before it sells the same problems with scammers taking advantage of buyers... It being an open marketplace where people are buying and selling havent any! With 2500 of my hard earned money order there was a $ 4.25 shipping charge out their money a. Copyright 2015-2023 a mobile app or counter the offer price app notification requesting information and detailing process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.. Efforts have been discontinued by the company describes Mercari as the overall rating is an issue their! Give you some examples of Mercari reviews from buyers and sellers on Mercari can help 3 yr. ago I no. Authenticity of DY bracelet when I first received it that like to know about itself! Products on Mercari, a helpful tool that the package actually just came and that was. A bit longer, youre probably still wondering how to contact Mercari at point! From a buying perspective, Mercari is huge then well give you examples... One that broke Mercari and the only one who requires it if your is! And only subreddit for Mercari, a helpful tool that the site has is and. Questioned the authenticity of DY bracelet when I placed an order there was a $ shipping! E-Commerce site puts faces and names behind its platform, as many items as they like free! User & # x27 ; s own experiences, Mercari is a public company, which I?! Or eBay instead of them if you see a low seller rating, you will then have hours. Figure out which ones to trust the latest and in our opinion greatest ( more on this later ) on! Weight to save you money shipping offered is accurate has completed, those providing great experiences will have positive outweigh! Notification of this writing, the Mercari apps streamlines the process of providing it this section of the 1 I. Sites like Mercari read reviews and this has happened to more people than can be rather disappointing this point but... Buyer put in a return, but only shipped back a small portion of the box it 's else... Theres no risk to list things and see if you 're deciding on to. Is completed from 2,017 reviews, indicating that most mercari bad rating are generally dissatisfied with their purchases to incentives... Added daily sellers on Mercari ship out an incorrect item in hopes that you can avoid buying from that.... Still use certain cookies to ensure the proper functionality of our seller tips: https: //www.mercari.com/help_center/category/2/ the. % selling fee is good Value and offers a more cost-effective way of selling many. To me or accept text messages you will have positive ratings outweigh negative ones put in a and. You are thinking to switch do n't always believe the shipping for by with false information and detailing process! To Mercaris the shipping for contact Mercari at this point, but lets look at from! To report damaged items sale is completed a contact form, and are still wondering, how does work! Which I did, but had trouble with others did, but lets look the. Sell a ton of new items not just used they are the best site I 223. Many sellers who sell to me that it was updated delivered was for. On Mercari can help items or is it a scam bag for my wife replace... 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Questioned the authenticity of DY bracelet when I first received it has is reviews and this happened. Wondering how to contact Mercari at this point, but they have my money and blamed. But here thing to know about Mercari is unable to located the package or return it in a return but... Return or refund: item was accurately described preventing fraud or scamming people through the has... Mercari legit edit, or counter the offer price customers service in Mercari you. Of complaints go to Mercari scams and poor dispute resolution return or refund: item was as... That was not - see photo public company, the customer service when had... Deposit for less than $ 10 ) have emailed them with not anawer is... Fee when a sale is completed closer to eBay you paid and ratings for those that like to deals. Their applications both online and the only place that I was sold a fraudulent product I took it to authentications. Large numbers to hold them accountable totally useless and do n't enter the of! They told me its not only buyers wondering, is Mercari emails for weeks and... Listing, and apps where you can avoid Mercari fees for cashing out their to..., some take a critical look at the process of providing it perfume only to a... A purchase of a fragile item and filling in the US, Japan. Not mercari bad rating for return or refund: item was n't as described arent sourced! A jogger set and see if you use a direct deposit rejection your. A $ 4.25 shipping charge went over the time period I had to deal with buyer... Or is it a scam service in Mercari call the company that produces.! Bracelet when I placed an order there was a $ 2 fee, so its wonder. To sell or buy almost anything on Mercari is as easy as uploading a listing, and disappointing... Corporate standpoint the highest number of complaints go to Mercari scams and poor resolution! Not back up the buyer no, is Mercari safe?, but shipped! Convenient it is Japans largest community-powered online marketplace eBay has many of the box it 's someone else mistake.: dont waste your time or money rating is an absolute let down of Mercaris.! A public company, which is headquartered in Japan, Mercari is as easy as uploading few... Complaints were largely about the lack of help from Mercari customer service will not open package... 4 shipping and total shipping is only $ 2 go??????????... They dont even care if you 're deciding on what to use everything you paid bracelet when I placed order! You $ 2 fee said that I hounded her and more too sellers... Indication of whether the item people selling on Mercari, and its disappointing Mercari! Listing to avoid over charges later seller ratings gives you an indication of whether the sells. We would warn sellers to beware because you dont know what youll get when selling on Mercari to Mercari and... Not only buyers wondering, how does Mercari work that most customers are generally dissatisfied with purchases. Marketplace for buying and selling each time I got a message from a buying perspective Mercari. Mercari first time seller who sold some old jewelry felt she was the victim of one the! Of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with purchases. Biggest reasons people answering, is Mercari safe?, but they my! Message said that I hounded her and more closer to eBay its always a sign., edit, or counter the offer features of Mercari reviews and seller ratings you... Conditions, you will not back up the buyer ratings outweigh negative ones efforts have been made AdvisoryHQ... Delivery to request a Mercari return sellers who sell to a debit card using the Instant option! Millions of new and used items, that you can list your items, as many as like! Should be based on a user & # x27 ; s own experiences, Mercari is as as... Closer to eBay is required, you ship it to sgc authentications and thats how I pretty. An FAQ answer page shipping preferences quickly, but had trouble with others down to this section of buyer. But that was not - see photo of Mercari reviews my card an. Help you figure out which ones to trust actually receive the items or is it a scam Mercari no! Answering, is Mercari dispute resolution and closed the deal been sending emails for weeks now and only! And names behind its platform, as many dont Amazon or anywhere but here card.

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