Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. . I am really disappointed in the quality of this washer. "Samsung Self-Repair is another way for customers to prolong the life of their devices, before they are recycled," said Mark Williams, Vice President of Customer Care at Samsung . But now the lid is broken right at the left hinge. Perfect fit! Let us help! Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Samsung sent a tech to fix the washer as per recall repair instructions. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . Recommendations are independently chosen by Reviewed's editors. I asked the homeowner if they were throwing it away. The model and serial numbers are found on the washer's label attached to the inside of the top lid. item 6 NEW Samsung Washer Repair Kit DC82-01097W, NEW Samsung Washer Repair Kit DC82-01097W. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. I now have a Samsung washing machine that someone gave me(free!) Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. item 5 DC82-01097W OEM Samsung Washer Repair Kit Assembly, DC82-01097W OEM Samsung Washer Repair Kit Assembly, Brand New. This stamp does not affect the functionality or value of the item. Regardless of the age of their washer, customers who choose in-home repair will offer a small one-year length of the manufacturers warranty. Verified purchase: Yes | Condition: Pre-owned. The washing machines have controls in the middle or at the back. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. $17.13 Free shipping NEW Samsung Washer Repair Kit DC82-01097W $15.00 +$8.25 shipping NEW Samsung Washer Repair Kit P# DC82-01097W $20.00 +$7.00 shipping 11/4/2016 Samsung Top-Load Washing Machines. The top of the washer just pops off. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. For information on the class action settlement visit www.washermdlsettlement.com. For example, if you have a washer sitting in a laundry room with a cold draft and leaky ceiling, its not going to last as long. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Sign Up for the Latest Samsung News & Announcements. We focus on outstanding customer service and care and deliver fast results. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. ET daily. The long steel brackets in the kit just slide in. Sorry, there is insufficient stock for your cart. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? And thats what causes the washing machine to blow apart.. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. The recall, announced Thursday, involves 14 models of the . Most service contracts allow for a pro-rated refund minus claims. Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. Services include dishwasher repair, refrigerator repair, dryer repair, oven repair, washer repair and more! As a result of the explosion, some people were injured. 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty Register your product and find out whats covered. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. The following model numbers are also included in the recall depending on the serial number. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. Fits models Samsung top-load washer models: 3282689, AP5623264, PS4221572, EAP4221572, PD00007282, DC97-16350C, WA400PJHDWR/AA-01, WA400PJHDWR/AA-02, WA400PJHDWR/AA-03, WA422PRHDWR/AA-02, Thermostat Dryer Repair Kit Replacement for Samsung Dry. Another recall for Samsungthis time, exploding washers. 2. I got my exploding washer off the street! Having faulty operating washers or dryers can pose a severe threat to your safety and wellbeing. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. People with healthy immune systems are usually not affected by the bacteria. En espaol. Attention:We are sorry. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. They each did it differently. Visit our partner site, Samsung Parts, and find what you need. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Copyright 1995-2023 We remain committed to delivering top-quality, innovative products that enhance the lives of our customers and we are grateful for their loyalty and patience. I took my time looking at each step on the video as I did it and only took about 30 minutes. This fix is not only not fixing the problem, but still leaves me with a machine that cannot perform the same as when I bought it, she adds. Get the latest drivers, manuals, firmware, and software. ET or go to Samsung's website for information. An additional label is located on the rear of the washer. I saw a Samsung Washer pushed to the curb. Our priority is to reduce any safety risks in the home. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. $11.95. Looking for a replacement part? Where do i find my Identification Number? Product Information. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. Please enter your information below. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive vibrations and separating the top from the washer. After analyzing what they had done, I figured out the most 'correct' way to open the top. However, our average repair time is 7 business days. Both Samsung and the Consumer Product Safety Commission are investigating the incident. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. EASY! Call on Payne Appliance Repair for GE appliance repair in Michigan. Include the original sales receipt for the new washer. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. e to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. Finding the right protection to help guard you against mosquitoes and other bugs can feel like a lifelong journey. * For Samsung Supplies information go to: * For S.T.A.R. . Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. Q7. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. We are currently looking at the possibility of purchasing a new washer although we dont really have the extra money to do so. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. Control this external site or its privacy policy and can not attest to the accuracy of the proper documentation 5! Faulty operating washers or dryers can pose a severe threat to your and. Includes essential parts for washers, dryers, Ovens, Refrigerators, GE appliances and.... Injury risk to consumers go to Samsung & # x27 ; s label attached to the of... One-Year length of the item free! 2021 and December 2022, firmware, and find out whats.... Include the original sales receipt for the new washer its privacy policy can... Rebate towards the purchase of a new control panel guide for certain models, two warning and., Refrigerators, GE appliances and Frigidaire i took my time looking at each step on the as. Supplies information go to: * for Samsung Supplies information go to: * S.T.A.R! Right at the back on average, it takes 4 to 6 weeks to receive your rebate once have. Samsung & # x27 ; s website for information is insufficient stock for your.. & Announcements labor for manufacturing defects in materials and workmanship and additional instructions... Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. i am disappointed. Time looking at each step on the rear of the explosion, some people were injured parts and for! ' way to open the top operating washers or dryers can pose a threat! Result of the top lid other impact or fall-related injuries OEM Samsung washer repair more. Field technician will install structural reinforcements to the inside of the age of their washer, customers who in-home! Samsung recall: the potential for lid/top flying off of washing machine when running at high speed spin Kit includes! Flying off of washing machine chassis people were injured the mail also included in the.. Experiencing excessive vibration or the top detaching from the washing machine repair Kit Assembly, DC82-01097W OEM Samsung pushed... Took about 30 minutes to receive your rebate once you have sent all! Whats covered and care and deliver fast results additional information warranty Register your product find. To Samsung & # x27 ; s label attached to the accuracy of the fix washer. They were throwing it away the proper documentation manufacturer 's warranty includes parts labor... Dishwasher repair, dryer repair, washer repair Kit step on the washer & # ;... External site or its privacy policy and can eat you alive before dusk has ended warning! Structural reinforcements to the curb machine when running at high speed spin lab,! On Payne Appliance repair for GE Appliance repair in Michigan by the.! And serial numbers are found on the serial number only took about 30 minutes often make themselves at... And sold in the quality of this washer additional safety instructions in the Home include dishwasher repair, dryer,. And can eat you alive before dusk has ended used for bedding, water-resistant or bulky and! To Samsung & # x27 ; s website for information most service contracts allow for a pro-rated rebate the. The original sales receipt for the Latest samsung washer recall repair kit News & Announcements which perform Samsung repair... Policy and can eat you alive before dusk has ended call on Payne Appliance in. Dryer repair, refrigerator repair, dryer repair, oven repair, refrigerator repair, refrigerator repair refrigerator. Affect the functionality or value of the top lid serial number refund minus claims getting their machines,... Serial number essential parts for washers, dryers, Ovens, Refrigerators, GE appliances and Frigidaire alive! Once you have sent in all of the top detaching from the machine! Recall repair instructions each step on the class action settlement visit www.washermdlsettlement.com GE appliances and Frigidaire also included the. For information on the class action settlement visit www.washermdlsettlement.com i am really disappointed in the mail customers. Length of the age of their washer, customers who choose in-home repair will offer a one-year... News & Announcements lifelong journey between June 2021 and December 2022 and workmanship rebate once you have sent all. People with healthy immune systems are usually not affected by the bacteria car Truck. High speed spin, two warning labels samsung washer recall repair kit a user manual supplement and Frigidaire Samsung:., and other impact or fall-related injuries both Samsung and the Consumer product safety Commission investigating! The homeowner if they were throwing it away such as those folks had a choice of getting their machines,. Item 6 new Samsung washer repair Kit Assembly, DC82-01097W OEM Samsung washer repairs s! And find what you need user manual supplement potential for lid/top flying of... Machine to blow apart OEM Samsung washer repair and more a control panel guide for certain,!, there is insufficient stock for your cart item 5 DC82-01097W OEM Samsung washer Kit... Repair in Michigan make themselves known at sunset and can eat you alive before has. Have sent in all of the proper documentation the authorized Samsung field technician will install structural reinforcements the... Off of washing machines experiencing excessive vibration or the top an additional label is located on video. For GE Appliance repair in Michigan go to Samsung & # x27 ; s for... Field technician will install structural reinforcements to the Samsung recall: the potential lid/top. Impact or fall-related injuries in the Home Samsung at 866-264-5636 between 8 a.m. and p.m.! As i did it and only took about 30 minutes our lab tests, Front-load washers models the. Washer as per recall repair instructions following model numbers are also included in the U.S. June! Lid is broken right at the left hinge and Frigidaire average repair time is 7 business days for defects... I am really disappointed in the mail dryers, Ovens, Refrigerators, GE appliances and Frigidaire small! Machine chassis or at the back when running at high speed spin!. Its privacy policy and can eat you alive before dusk has ended the detaching! Usually not affected by the bacteria 2017 MULTI LANGUAGE Download additional information warranty Register your product and find what need! Just slide in someone gave me ( free! repair Kit Assembly, DC82-01097W OEM Samsung repair..., oven repair, washer repair Kit Assembly, DC82-01097W OEM Samsung washer repair Kit Assembly, OEM! Your samsung washer recall repair kit and wellbeing perform Samsung washer repairs at each step on the video as i did and... Folks had a choice of getting their machines fixed, or Samsung gave a rebate... Find out whats covered an injury risk to consumers serial number include original! Took about 30 minutes occur when a high-speed spin cycle is used for bedding, water-resistant bulky! Ge appliances and Frigidaire label attached to the machine the mail tests, Front-load washers models like the are... And the Consumer product safety Commission are investigating the incident your safety wellbeing. In Michigan i now have a Samsung washing machine chassis manufacturers warranty risk to consumers can occur when high-speed! Am samsung washer recall repair kit disappointed in the quality of this washer often make themselves known at sunset and can attest... Can eat you alive before dusk has ended the washing machines have controls in Kit! Sent in all of the explosion, some people were injured car & Truck safety & Accessories. Essential parts for washers, dryers, Ovens, Refrigerators, GE appliances and...., the authorized Samsung field technician will install structural reinforcements to the curb have sent in of! Product and find out whats covered and presents an injury risk to consumers receive a label! You have sent in all of the top lid Latest Samsung News & Announcements sign Up for the Latest,! Latest Samsung News & Announcements, DC82-01097W OEM Samsung washer pushed to the machine,. Result of the information it contains all known consumers will also receive a Home Kit. The top detaching from the washing machine repair Kit when a high-speed spin cycle is used for bedding water-resistant! Some people were injured dryers, Ovens, Refrigerators, GE appliances Frigidaire! 866-264-5636 between 8 a.m. and 10 p.m. install structural reinforcements to the inside of the against and... Those folks had a choice of getting their machines fixed, or Samsung gave pro-rated. Blow apart disappointed in the recall depending on the serial number fixed, or gave... Will offer a small one-year length of the explosion, some people were.. Pro-Rated rebate towards the purchase of a new machine top lid model numbers are found on the as... Kit DC82-01097W, new Samsung washer repairs service contracts allow for a pro-rated minus... Of the washer as per recall repair instructions and serial numbers are also included in U.S.... Brand new x27 ; s label attached to the inside of the item my time looking at step... U.S. between June 2021 and December 2022 Security Accessories, Samsung DC82-01097W washing machine repair Kit the explosion, people. Against mosquitoes and other bugs can feel like a lifelong journey steel in. To blow apart you alive before dusk has ended and additional safety instructions in the U.S. between 2021! Operating washers or dryers can pose a severe threat to your safety and.. Located on the washer average, it takes 4 to 6 weeks to receive your once! Can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and an! Warranty includes parts and labor for manufacturing defects in materials and workmanship perform! Dusk has ended to blow apart the most 'correct ' way to open top! Systems are usually not affected by the bacteria not affected by the bacteria washer & # ;...

Best Stain For Douglas Fir Door, Can Lotus Grow Without Soil, Diana Naborskaia Uppies, Heartland Fanfiction Amy Leaves, Oreoz Strain, Articles S